Returns & Revisions

Every order is custom designed and printed with your names, photos, and colors, so nothing is returnable in the usual sense. What protects you instead is the proof: you see your piece and approve it before anything is printed.

Proofs and revisions

Every order includes a free digital proof for your review and approval before we print. Every order also includes 2 free revision rounds so we can get it exactly right. You can put as many changes as you like into a single round. Each additional round after the first two is $10.

Cancelling your order

Because the design work happens before anything is printed, where you are in the process decides what can be refunded.

• Within 24 hours, before your first proof is sent: cancel for a full refund.
• After your first proof has been sent, before you approve it: you can still cancel. We refund your order minus a design fee for the work already completed, and we send you the finished design file so you keep what you paid for.
• After you approve your proof: printing begins and the order can no longer be cancelled or refunded.

The design fee depends on the piece: $75 for the Grand Event Backdrop Set and X-Large dance floor wraps, $50 for Seating Charts and Storybook boards, $35 for Photo Boards and Milestone boards, $25 for the Accordion Photo Wall and 3D Event Cubes, and $10 for Cutouts, Dance Floor Wraps, and Floor Decals. The Jumbo Easel Back Stand is a stock item and is not subject to a design fee.

Changes after printing

Once your piece has been printed, any change means a full reprint at full cost. This is why we send a proof and include two free revision rounds. Please check names, dates, and spelling carefully before you approve.

Damaged in transit

If your order arrives damaged, contact us within 3 days of delivery with photos and we will make it right.