How custom orders work

Ordering something fully custom can feel uncertain. Here is exactly how it works, from the moment you order to the day your piece arrives, so there are no surprises.

The three steps

1. Design with you. Tell us your details and send your photos. We design your piece in your colors. You pay nothing for the design itself.
2. Approve your proof. You review a free digital proof and request changes. Nothing prints until you love it.
3. We print & ship. Your piece is made to order and shipped tracked to your door.

What to send us

Any clear photo from your phone or camera works. Send us your photos, your names and event date, your color palette, and a rough idea of the layout you want. You can add these when you order, or add them after you order on your order page, which your confirmation email links to. It lists every spot we need filled. Your order is never held up.

Image quality and DPI

For the sharpest result, send your photos at 300 DPI at full size when you can. We handle bleed, cropping, sizing, color, and file formats, and we review every image and flag anything that will not print crisply before we proceed.

Timeline

Your first proof arrives in 3 to 5 business days. Standard production is then 5 to 10 business days after you approve it (7 to 14 for hand-cut acrylic), plus tracked shipping transit time. On a deadline? Add your event date and the cart shows honestly which speeds make it, before you pay.

Revisions

Every order includes a free digital proof and two complimentary revision rounds. We will not print until you are happy with the design.

Need it fast?

Choose Rush Production in your cart and your first proof comes within 48 hours, then priority production after you approve it. Hand-cut acrylic with Rush takes 4 to 7 business days. 1-Day Turnaround (a proof within 24 hours, then same or next business day production) is there too on printed pieces. Rush orders must be placed and the proof approved by 1 PM Central for that day to count. Message us if your date is very tight.

Frequently asked questions

How long does a custom order take?

Your first proof arrives in 3 to 5 business days. Standard production is then 5 to 10 business days after you approve it (7 to 14 for hand-cut acrylic), plus tracked shipping. Rush Production (a proof within 48 hours, then priority production) and 1-Day Turnaround are chosen in your cart. Add your event date and the cart shows which speeds make it, before you pay.

What photos should I send?

A clear, high-resolution photo works best, and for the sharpest print we recommend 300 DPI at full size. We handle cropping, color, and file type, and we review your images and flag anything too low-res before we proceed. Send them when you order or anytime after.

How many revisions do I get?

Every order includes a free digital proof and two complimentary revision rounds. Nothing is printed until you love it.

Do you offer rush orders?

Yes. Choose Rush Production in your cart: your first proof comes within 48 hours, then priority production after you approve it (4 to 7 business days for hand-cut acrylic). Orders must be placed and the proof approved by 1 PM Central for that day to count. Message us if your date is very tight.

Shop the pieces in this guide: Custom Wedding Photo Board, Custom Wedding Seating Chart Sign