Terms & Conditions

Last updated 17 October 2026

These terms explain how ordering from us works, in plain language. They apply when you order on creativelyyourscxm.com or pay a quote or invoice we send you. By placing an order, you agree to them. Our Shipping & Turnaround and Returns & Revisions pages are part of these terms and give more detail.

Who we are

Creatively Yours is a custom event decor studio in Memphis, Tennessee. We design and make photo boards, seating charts, accordion photo walls, storybook boards, life-size cutouts, 3D event cubes, dance floor wraps, floor decals, acrylic table numbers and easel stands. Our studio is at 3169 Players Club Parkway, Memphis, TN 38125. Email info@creativelyyourscxm.com or call 901-235-0718, 9:30 AM to 3:30 PM Central, Monday through Friday.

Every piece is made to order

We design and print each piece just for you, with your names, photos, dates and colors. That is why custom pieces cannot be returned once you approve your proof. The Jumbo Easel Back Stand is a stock item. Returns of it are covered on Returns & Revisions.

Proofs and revisions

  • Every order includes a free digital proof. Nothing prints until you approve it.
  • 2 revision rounds are included. Each extra round is $10. You can put as many changes as you like into one round.
  • A revision changes the design you have. A different concept is a new design, priced separately.
  • Allow 3 business days for each revision round.
  • Please check every name, date, spelling and size before you approve. Spelling, names and dates are approved as shown.
  • We print exactly what you approve. Approval locks production, and changes after approval mean a reprint at cost. If the finished piece matches your proof, a reprint is at your cost.

Cancellations and refunds

  • Within 24 hours of ordering or before your first proof is sent, whichever comes first: cancel for a full refund.
  • After that, until you approve your proof: you can still cancel. We refund your order minus a design fee for the work already done, and we send you the design file. The fee depends on the piece, from $10 to $75, and each one is listed on Returns & Revisions. Acrylic table numbers and the easel stand have no design fee.
  • After you approve your proof: production starts and the order is final. It can no longer be canceled or refunded.

Refunds go back to the payment method you used.

Turnaround and rush

Production time starts when you approve your proof, not when you place your order. Your first proof arrives in 3 to 5 business days. Each product page shows how long that piece takes to make. Most printed pieces take 5 to 10 business days, and laser-cut acrylic table numbers take 7 to 14. Shipping time comes after that.

Need it sooner? Choose a faster option in your cart:

  • Rush Production: $50 on printed pieces, $100 on acrylic. Your proof within 48 hours, then priority production after you approve it, with standard shipping. Acrylic with Rush takes 4 to 7 business days after approval.
  • 1-Day Turnaround: $150. Your proof within 24 hours, then same or next business day production after you approve it, and expedited shipping. It is not available on acrylic.

Rush and 1-Day orders must be placed, and the proof approved, by 1 PM Central for that day to count. Business days are Monday to Friday and do not include holidays.

Your 48-hour (24-hour for 1-Day) proof clock starts once we have your photos and details. The sooner you add them, the sooner you get your proof. Add them on your order page, which is linked from your confirmation email.

Add your event date in your cart and it shows which speeds make your date before you pay. Our dates depend on you, too. If your photos, wording or approval reach us late, your dates move back to match.

Your photos, logos and wording

  • You confirm that you own, or have permission to use, every photo, logo, name and piece of artwork you send us.
  • Please do not send anything that copies someone else's brand, characters or artwork without permission, or anything unlawful.
  • We may decline any order or design we are not comfortable making. If we decline your order, we refund it in full.
  • Your photos stay yours. You give us permission to use them to design, make and ship your order.

Colors and image quality

Every screen shows color a little differently, so printed colors can look slightly different from your phone or computer. Low-resolution photos, screenshots and images saved from social media print blurry at large sizes. Send the original file whenever you can. 300 DPI at full size is best. You can check a photo for free with our photo quality checker. We review every image and flag anything that will not print crisply before you approve. If you choose to go ahead with a low-quality image, the print will show it.

Dance floor wraps and floor decals

Wraps and decals stick to the surface they go on, so a few things are your responsibility:

  • Get permission from your venue, or whoever owns the floor, before you put anything down.
  • Make sure the surface is smooth and hard. Wraps and decals are not for carpet or rough, textured floors.
  • Test a small piece in a hidden spot first.

We are not responsible for damage to floors, walls or any other finish, or for residue left behind, when a piece goes on, is used, or comes off.

Installation

We do not offer installation services, and we do not include installation instructions with any order, with one exception: the Jumbo Easel Back Stand comes with a short assembly video. Dance floor wraps and floor decals come with no installation instructions or services. Any tips on our website are general suggestions, not instructions. You, your venue or your installer decide how a piece goes up and comes down.

Shipping and damage

We ship tracked anywhere in the United States, including Alaska and Hawaii, with UPS and sometimes FedEx. We do not ship to PO boxes, so please give a street address. We do not ship internationally. Shipping is free on orders of $99 or more. Under $99 it is a flat $8.95. Rush fees do not count toward the $99. Please check your address at checkout, because we ship to the address you give us.

Once your parcel is with the carrier, the delivery date is the carrier's estimate. We cannot control weather or carrier delays and are not responsible for them.

The fold down the middle of a large board is how it is built, not damage. If your piece arrives with real damage (a puncture, a tear, a crushed corner), email a photo of the damage and a photo of the box to info@creativelyyourscxm.com within 3 days of delivery, and before you use it at your event. Keep the box and all the packing until we have sorted it, because the carrier may ask to inspect it. We then reprint it and ship it to you free.

Marked delivered but not there? Check with neighbors, your building's mail room or front desk, and give it one business day, because carriers sometimes scan a parcel as delivered before it arrives. If it is still missing, tell us within 3 days of the delivery scan. We open a trace and a claim with the carrier. If the carrier confirms it was lost or left at the wrong place, we remake your order and ship it free, starting right away if your event is close. If the carrier's records show it was delivered to your address, we will still work with you on the best way forward. If tracking stops moving for 5 business days before delivery, tell us and we will open a claim and remake it free. Etsy orders are also covered by Etsy's purchase protection.

Local pickup

You can collect your order from 3169 Players Club Parkway, Memphis, TN 38125. Choose "Pick up in Memphis" in your cart. There is no shipping charge, and we email you when it is ready.

Pickup hours are Monday to Friday, 10am to 4pm. Our phone and office hours are 9:30 AM to 3:30 PM Central, Monday through Friday. Pickup runs on its own hours, so you can still collect after the phone line closes. We hold finished pickup orders for 5 business days from the day we email you that it is ready. If you need longer, tell us before then.

Showing our work

When you order from us, you give us permission to photograph and film the finished piece and to use those photos and videos, including the names, photos and likenesses printed on it, on our website, in our portfolio, on social media and in our ads, without payment to you. By ordering, you confirm that the people shown on your piece, or for a child their parent or guardian, are OK with this. If you ever want a particular post about your order taken down, tell us and we will remove it.

Prices, payment and sales tax

Prices are in US dollars and can change at any time. You pay the price shown at checkout. You pay in full when you place your order, by card through Stripe or through PayPal. A custom quote is good until the date shown on it. Some quotes take half up front, and the rest is invoiced when the work is finished. Sales tax is added at checkout where we are required to collect it, which today means Tennessee.

Orders placed on Etsy

If you order through our Etsy shop, Etsy's own terms and policies also apply, along with the details in the listing you bought from. For that order, the listing and Etsy's rules come first where they differ from these terms.

Our responsibility

If the finished piece does not match the proof you approved, we reprint it free. If it arrives damaged, we put it right as described above. Beyond that, and as far as the law allows, our total responsibility for any order is never more than the amount you paid for that item. We are not responsible for indirect costs, such as venue fees or other event expenses.

Tennessee law

These terms are governed by the laws of the State of Tennessee. If something goes wrong, please talk to us first. Most problems are solved with one email.

Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. The terms in place when you ordered apply to that order.

Questions

Email info@creativelyyourscxm.com or call 901-235-0718, 9:30 AM to 3:30 PM Central, Monday through Friday. We reply within 2 business days.