Shipping & Turnaround

Every piece is made to order, and the clock starts when you approve your proof. Your first digital proof arrives in 3 to 5 business days. Printed pieces (photo boards, seating charts, signs, dance floor wraps) are then 5 to 10 business days from the moment you approve it, plus tracked shipping transit time. Laser-cut acrylic (table numbers) is 7 to 14 business days, because every arch and every number is cut on our own laser and then layered by hand.

Need it faster?

Two faster options are available at checkout:

  • Rush Production. $50 on printed pieces, $100 on laser-cut acrylic. Your digital proof within 48 hours, then priority production once you approve it, delivered with standard shipping. Acrylic drops from 7 to 14 business days after approval down to 4 to 7. Acrylic costs more to expedite because moving it up the queue costs us more than reordering a print run.
  • 1-Day Turnaround, $150. Our fastest. Your digital proof within 24 hours, then same or next business day production once you approve it, and expedited shipping. Best for events inside two weeks. Not available on acrylic, which cannot be cut and layered in a day.

Your 48-hour (24-hour for 1-Day) proof clock starts once we have your photos and details. The sooner you add them, the sooner you get your proof.

Rush and 1-Day orders must be placed and the digital proof approved by 1 PM Central for that day to count. For example, place a 1-Day order by 1 PM Central on Monday and your proof arrives on Tuesday. Approve it by 1 PM Central on Tuesday and it goes into production that same day. Business days do not include weekends or holidays.

Shipping

Orders ship with tracking. Shipping is free on orders of $99 or more. Under $99 it is a flat $8.95, which covers the packing and the tracked label on a small parcel. We ship with UPS, and occasionally FedEx. Oversized boards ship flat using our Invisible Fold packaging and unfold cleanly at your venue. You will receive tracking by email when your order ships. We ship anywhere in the United States, including Alaska and Hawaii. We do not ship to PO boxes, so please give a street address. We do not ship internationally at this time.

Local pickup in Memphis

You are welcome to collect your order from us at 3169 Players Club Parkway, Memphis, TN 38125, Monday to Friday, 10am to 4pm. Choose "Pick up in Memphis" in your cart, there is no shipping charge, and we email you when it is ready.

If your parcel goes missing

Marked delivered but not there? Check with neighbors, your building's mail room or front desk, and give it one business day, because carriers sometimes scan a parcel as delivered before it arrives. If it is still missing, tell us within 3 days of the delivery scan. We open a trace and a claim with the carrier. If the carrier confirms it was lost or left at the wrong place, we remake your order and ship it free, starting right away if your event is close. If the carrier's records show it was delivered to your address, we will still work with you on the best way forward. If tracking stops moving for 5 business days before delivery, tell us and we will open a claim and remake it free. Etsy orders are also covered by Etsy's purchase protection.

If your piece arrives damaged

First, the fold down the middle is not damage. Large boards are built to fold so they travel to you flat and safe, and opened out fully at your venue the fold line disappears. The fold is how the piece is made, not something that happened to it in transit, so it is not a reason for a replacement.

Real damage is a puncture, a tear, a crushed corner, or anything else the packaging or the courier did on the way to you. If that is what you have, we print a replacement and ship it to you free. You do not pay for the reprint and you do not pay the shipping on it.

Send us photographs first. One photograph of the damage and one of the box it arrived in, emailed to info@creativelyyourscxm.com within 3 days of delivery, and before you use it at your event. Please keep the box until we have both. The photographs come before the replacement, every time; we do not reprint on a description alone, and a claim made after the box has gone is one we cannot put to the courier.

Approving your proof is a separate thing, and this does not cover it. Approval locks production, and changes after approval mean a reprint at cost. If the finished piece matches the proof you approved and you simply do not like it, a reprint is at your cost. That is what the free proof and the 2 free revision rounds are for. See Returns & Revisions.